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The Virtual Exam
"What is a virtual exam?"
At this time we are not having clients in the building in order to protect the health and safety of our clients and staff. We know not being able to see what is happening to your cat during the appointment time can be stressful for our pet parents so we our offering what we call the virtual exam. The virtual exam is essentially video chatting with the veterinarian during your cats appointment time while also being able to see the exam itself, exam room, your cat, and the technician working your appointment. There is no app or service that you need to download. It is simply a link that we will send you for you to open once you arrive in our parking lot for you appointment.
"How do I get to the virtual exam?"
Two days prior to your cat's veterinary appointment, our staff will send you an email that includes links to the online forms needed for the appointment time and the link to the veterinarians "Virtual Waiting Room". It will contain the phrase "doxy.me" and the name of the veterinarian you will be seeing that day.
"What if I don't want to use my data?"
Don't worry! We've got you covered. We have a wifi booster that extends into our parking lot that you can log on to once you arrive. The guest wifi password will be included in the email you receive prior to your appointment.
"What if I don't want to participate in the virtual exam?"
No worries! If you do not want to take part in the virtual exam, the veterinarian will either call you during the exam or afterwards with the exam findings. Please note that our clinic phone line will sometimes show up as unknown on the caller ID. One of our staff members may also use their personal cell phone to allow you to be on speakerphone during the exam. Please note that the number will show up blocked but please answer! The staff block their phone numbers to maintain privacy but we are happy to include you on speakerphone during your cats exam.
"What if we have a bad connection during the exam and I can't see/hear?"
We are still working out the bugs so sometimes there is a little troubleshooting required. We may need to refresh the page, pause and re-invite you in, or wait a few minutes for the signal strength to come back up. In the case that we cannot get the virtual exam to work properly, the veterinarian will then call during or after the exam to discuss their findings and recommendations.
"I'm dropping off my cat for an appointment. Can I still do the virtual exam?"
At this time, virtual exams are only for those clients who are waiting curbside during the appointment time. Drop off appointments typically get worked into the schedule around other appointments and surgical procedures so we are unable to provide a specific time as to which to invite you to the exam. The doctor will still call you after the exam to discuss any exam findings and recommendations.
If you have further questions, please do not hesitate to contact our office to speak with one of our team members!