The Curbside Veterinary Visit FAQ
Treating patients during the COVID-19 pandemic
Will I get to come inside?
Unfortunately, we are currently not allowing clients in the building. Once you arrive in the parking lot, please call our office to let us know. A technician or assistant will come outside to check in your kitty from the parking lot and bring them inside. After the appointment, they will bring your kitty back out to you.
Will I be able to talk to the doctor?
Yes! We have three options to choose from to communicate with the doctor during your cats visit. We offer FaceTime (for iPhone/Mac users), a phone call (speaker phone) during the exam, or a video chat using the website doxy.me - a link will be provided via email or text.
Drop off appointments will be limited to a phone call due to the time constraints of our schedule.
How do I review the recommendations/treatment plan?
The technician or assistant working your appointment will email you a PDF attachment to review. You do not need to worry about signing it. We do request that you reply to the email with your approval or declination of services so that we can update our medical record.
How will I pay?
After the technician or assistant completes all of your cat’s treatments, one of our receptionists will call you to go over the final invoice, forward book your cat's next appointment, and take your credit/debit card number over the phone. You have the option of keeping your card on file in our database so that we can process it faster in the future.
If you have further questions, please do not hesitate to contact our office to speak with one of our team members!