COVID-19, Your Cat, and Just Cats Veterinary Services

Updated 3/18/2020

Dear Just Cats Veterinary Services Clients,

As things progress with the COVID-19 pandemic, we may be making daily changes!  The situation is changing very quickly.  Please check with us if you need to schedule or have an upcoming appointment for ways we can best serve you and your pet. While we remain friendly - we are currently a no hand-shake zone, and our staff is participating in social distancing of 6 feet.

Of utmost importance is the health and safety of patients, our clients, our staff and our community.  It is important to note that COVID-19 is not thought to be a threat to our pets at this time. Following the guidelines recommended by the Centers for Disease Control and Prevention (https://www.cdc.gov/coronavirus/2019-ncov/prepare/prevention.html), this is our plan as of tomorrow, Thursday, March 19, 2020:

We are still open to care for your pets. Due to community spread of COVID-19 in our area we will be requiring car-side and drop-off appointments for the majority of patients in order to minimize exposure and risk to our staff. If the doctors or staff are exposed to COVID-19 we would be forced to close and be unable to provide any care for our patients.

We urge our clients to follow CDC guidelines and practice self quarantine when prudent. All clients showing symptoms of COVID-19 symptoms are asked to reschedule well visits, and send another authorized agent to present their sick cats to the hospital. If you or any family members have been required or asked to be quarantined for any reason, or test positive for COVID-19 and you have visited our facility in the past 2 weeks we kindly ask you to please alert our hospital.

Prior to your appointment please complete all your patient history forms online https://www.justcatsvets.com/forms.pml. 

Car-side appointments:  

1. If we do not greet you in the parking lot, please call us (281) 367-2287 when you arrive and please provide a description of your vehicle.
2. We will have a team member take a brief history by telephone or through the passenger side window in order to maintain social distancing.
3. The team member will then take your cat into the hospital for the physical examination.
4. The doctor will call or video chat with you about the recommendations and a technical staff member will email you the recommended plan for approval.
5. We will perform the services that you approve and bring your cat back to your car. 
6. Payment will be collected by telephone.

Drop-off appointments:

1. Again, we will greet you in the parking lot and take your cat into the hospital.
2. This can be done in the morning or at a specific time as determined when you schedule the appointment.
3. We will contact you when your cat is ready to go home.
4. Payment will be collected by telephone.
5. We will return your cat to your car.
6. The drop-off/day care fee will be waived.

Our cats are not always predictable, and these circumstances create even more stress for them. If anxiety reducing medications have been prescribed please administer them as directed or we may not be able to complete a physical examination or provide needed care in a timely fashion, and they may require rescheduling.

Please plan ahead for your cats - we recommend a two week supply of food, medications and sanitary supplies as well as an identified friend or family member who can help care for your cat if needed in the event you or a family member becomes ill.

We will gladly bring medications and pet food to your car. Please call us at least 24 hours in advance to have prescriptions filled and again from your car when you arrive so we can take care of that for you.

We welcome your feedback and will strive to continue to provide the best service and care for you and your pets.

Sincerely,
Your Just Cats Veterinary Team